Dynamics GP Technical Assist Assessment and FAQ

When you’ve got Microsoft Dynamics GP applied as your Company ERP utility, or plan to acquire it within the near future, it is good concept to assessment support options.  The first thing to is probably to discuss technical assist plans and hourly charges with your Microsoft Dynamics GP Accomplice, implementation guide or Reseller.  Generally these of us, however need to provide full assist on their own, so they don’t emphasize other choices in your disposition.  Let’s evaluate all the options and attempt to provde the hottest help points and how they could be resolved:

1. Microsoft Enterprise Options technical support.  In case you just acquired Great Plains licenses, it is best to have annual enhancement plan with MBS.  There is perhaps some confusion on the position of MBS and your Dynamics GP VAR.  Microsoft doesn’t promote licenses directly to the client, it works by way of Dynamics GP reseller channel and your GP reseller is responsible for Gross sales cycle, modules selection and following implementation, information conversion, user training.  Dynamics GP consultants are positively nice folks and have loads of information and experience, nonetheless MBS Dynamics GP software is bought with required annual enhancement plan.  This plan provides you, as finish customer entry to CustomerSource (under we will provide you with self-help scenario, out there by means of CustomerSource), free registration key to the longer term variations, discounted technical help cases by way of MSB GP technical help and other benefits.  When you’re deciding on the extent of the direct MBS assist plan, we suggest you to debate along with your Dynamics GP Associate what is expected variety of help circumstances – if you expect expertise challenging implementation (the place you’ll have a number of external legacy programs to be integrated, Integration Manager information migration, or just if you find yourself massive group and you expect greater than twenty Great Plains consumer licenses) – we suggest you to think about the plan with unlimited variety of technical assist instances included.  This plan should save you some huge cash and consulting hours (paradoxically out of your Dynamics GP Accomplice, who might be interested that will help you directly and do not outsource assist utterly to Microsoft technical assist group)

2. What is typical scope of MBS technical support case?  Please, notice that the case is something small in its scope and it isn’t protecting the whole Implementation or Model improve, or full knowledge therapeutic massage and migration.  When you are coming by way of implementation phase, it’s usually your Dynamics GP advisor, who calls or contacts MBS support through PartnerSource website.  Help case is typically one particular difficulty, which is expected to be resolved the identical day or being reopened and resolved inside few enterprise days.  When implementation is over, and also you wish to reduce Dynamics GP maintenance cost, we advocate you to get a tour in your CustomerSource and learn to do self-assist and if it doesn’t work, easy methods to place help instances immediately with MBS (with out the assistance of your Dynamics GP marketing consultant)

3. Dynamics GP Self-help on the Buyer Source.  You might be entitled to have access to the Customer Supply, please request your Dynamics GP VAR to assist you in getting required credentials.  On the CS, please find Knowledge Base, the place you need to use keywords (for instance, if you acquired error popup message, try to key in its quantity or several phrases of the message within the search edit subject).  If you are pretty snug with internet search queries (google, yahoo, msn/bing), you need to count on success charge in finding relevant repair (information base article) to be 50% and even much higher.  In some cases, the repair may require Microsoft SQL DBA abilities (repair is done via SQL update queries), and if this is your fix situation, MBS may restrict the article to Dynamics GP Partners only, as you may have high risk to damage your SQL database (or other Nice Plains resource).  If you don’t see the matching repair through Customer Supply data base query, go ahead and place technical help case instantly through customer supply (typically quicker and most well-liked by Microsoft) or via phone call.  Dynamics GP Technician from Microsoft will reply or stroll you thru through telephone conference

4. What if you are on older Dynamics GP or Nice Plains Dynamics/eEnterprise model and should not have assist plan with Microsoft?  Well, on this state of affairs, it is best to name your Dynamics GP Reseller, who can see your data via Microsoft Business Options Companion Supply and attempt to discover the fix for you (likelihood is also excessive that your Nice Plains Guide is aware of the reply from his or her head).  In this scenario you need to be able to pay hourly consulting charges for the consulting time spent.  If you are on archaic Nice Plains version, akin to Great Plains Accounting for DOS, Home windows or Mac (9.5, 9.2 and earlier), Nice Plains on Pervasive SQL 2000/Btrieve or Ctree: 7.5, 7.zero, 6.zero, 5.5, 5.0, or earlier – these versions are no longer supported by MBS directly and you must discover Dynamics GP Consultant who’s familiar and could assist these variations

5. Dynamics GP Typical Technical Support issues.  Here we are attempting to use statistics from our Nice Plains consulting practice.  In our opinion, the commonest tech assist call is the Batch didn’t submit all the way through.  And looking out into the potential causes, these are either sudden computer crushes (or when person initiates Batch posting course of and switches the activity to surfing the Web, where malware stalls the pc).  Second in its recognition is the person, already logged and went in limbo in killed Dynamics GP session (especially when you’re Nice Plains Dynamics 7.5 and earlier version).  If that is related to what you bought, have all the customers to log out and delete Exercise in SQL Question Analyzer (SQL 2000), or delete Activity.BTR file in Dynamics/System folder on the server if you are on Btrieve/Pervasive SQL (comparable fix is applicable to Ctree, but the file identify is Activity.DAT)

6. In case your Dynamics GP implementation failed – what to do?  Here you need second opinion.  We’re really sorry if this is what occurred with you, and we’re able to apologize, as you is likely to be walked via Dynamics GP Gross sales Cycle by Dynamics GP Reseller, who is really new to the Great Plains implementation apply (who simply received its certification requirements by way of external Dynamics GP consultants or even Contractors).  Please, attempt to discover native Dynamics GP consultants, who’ve proven record of getting successful implementation in your space and industry, or attraction to USA, Canada nationwide Dynamics GP Resellers.  Feel free to name our workplace for Second Opinion of Microsoft Dynamics GP restoration

7. Native Service.  We provide native Dynamics GP assist in Michigan (space code 269 – St. Joseph, Benton harbor, South Haven, Kalamazoo), Chicago (downtown, 773 northern sub-down town, with western and southern suburbs reinforcement Zero Cost Commissions from Naperville location area code 630).  Next areas for local support are Houston, San Diego, Los Angeles, Orange County California.  For native Fearless 45 service please be happy to call us 1-866-528-0577, e mail us help@albaspectrum.com  

8. Worldwide and International Dynamics GP support.  Please, feel free to share your Dynamics GP implementation or help case with us.  We’re Forex Mastermind Blueprint particularly geared to help you with Dynamics GP implementation in such nations, as Honduras, Mexico, Costa Rica, Dominican Republic, Guatemala, Nicaragua, Panama, Columbia, Peru, Chile, Argentina, Paraguay, Uruguay, Bolivia, Venezuela, Canada (together with French speaking Quebec), Turks and Caicos, Bahamas, UK, Australia, New Zealand, Eire